After your order ships, you will receive a confirmation email containing a tracking number and a link to check its status.

Please immediately email [Customer Service Email] and provide your order number. If your order has not yet entered the shipping process, we will do our best to accommodate your request.

We accept all major credit cards, PayPal, and Shop Pay. If payment fails, please verify your card details are correct and sufficient funds are available. All payment information is processed with SSL encryption for security.

“Pending” means we have received your order; “Shipped” means the item has left our warehouse, with tracking information provided.

All orders ship from our U.S. warehouse.
· Standard Shipping: 3-6 business days
· Expedited Shipping: 2-3 business days

We currently ship only within the United States.

Free shipping on orders over $49
$7.99 flat-rate shipping on all other orders (Continental U.S. only)
Expedited shipping available for $12.99 (2–3 business days)

Unused items with intact tags and original packaging (e.g., toys, bedding) may be returned within 30 days of delivery. For hygiene and safety reasons, opened or used sanitary products are non-returnable.

1. Contact [Customer Service Email] to obtain a return authorization and prepaid shipping label.
2. Ship the item back to our designated US return center.
3. After receiving and inspecting the item, we will process your refund within 3-5 business days.

Refunds will be issued to the original payment method. Bank or credit card processing may take an additional 3-10 business days.

Contact [Customer Service Email] within 7 days of receipt with your order number and photos. We will arrange a replacement or refund.

Browse our Dog and Cat collections for curated selections, or use the search bar to find specific toys. Check product details for size, material, and suitability recommendations. Need help? Contact us – we’re happy to recommend the perfect fit for your furry friend!

We rigorously vet suppliers to ensure all products meet safety standards. Detailed material and size specifications are provided on each product page.

Register your email on out-of-stock product pages to receive restock notifications.

Have questions about specific product materials, sizes, or features? Feel free to email us for assistance.

Create an account during checkout to track orders, manage shipping addresses, and enjoy faster checkout.

Your personal information and payment data are protected by SSL encryption and PCI-DSS security standards.

Use the “Forgot Password” feature on the login page and follow the instructions to reset it.

We are committed to protecting your privacy and will never sell or share your personal information. For details, please refer to our [Privacy Policy].